The rise of contextual AI in commerce, where platforms use memory, context, and relational understanding to guide shoppers, is the most significant shift in digital retail of the decade. While much recent attention has focused on specific platforms and their AI...
In almost every conversation I have with clients about data and marketing technology, the question comes up: “Can’t we just use our data warehouse as a customer data platform (CDP)?” It’s easy to see why this is so appealing—organizations want to maximize existing...
I recently had an interesting conversation with a client who voiced a concern I’m hearing more and more often: “How do I know if the creative work I’m buying comes from a human, or if it’s been heavily influenced—or even entirely produced—by AI?” Is using...
The recent news that the 133 cardinals have not yet elected a new Pope reminds us that transformative decisions require broad support. In the Vatican’s centuries-old process, a two-thirds majority is needed, ensuring that the chosen leader represents a collective...
Having led digital transformation initiatives across Asia Pacific for global brands ranging from luxury retail to financial services, I’ve experienced the professional services landscape from multiple angles. I’ve started my own boutique, worked...
